Southern Discoveries are commited to reducing the impact of the Covid-19 Coronavirus

23 March 2020
Due to the Covid 19 situation and government directives, Southern Discoveries Queenstown, Te Anau and Milford Sound operations will not be operating from Tuesday 24 March. We are working hard to process all refunds so please be patient and rest assured we are working to assist you as soon as we possibly can. We will update you as we progress through this shutdown period. Our best wishes and thoughts are with everyone at this unique time.

Covid 19 Response
With the increased global spread of the COVID-19 Coronavirus, Southern Discoveries are continuing to review our processes to provide additional protection to our customers and employees. We maintain to be vigilant and follow the guidelines issued by our national authorities. We are also continuing to take advice from the Ministry of Health (New Zealand) and the World Health Organisation.
For the latest updates please visit the Ministry of Health website and the World Health Organisation website. 

Making sure our workplaces are clean and hygienic

  • All operations have daily cleaning schedules in place which covers routine, end of day and weekly tasks.
  • Our routine cleaning regime across the business are increasing, particularly in ‘high-touch’ areas/surfaces such as counters, doorknobs, phones, keyboards and tiolets.

WHY?  Because contamination on surfaces touched by employees and customers is one of the main ways that COVID-19 spreads.

Promoting regular and thorough handwashing by employees, contractors and customers

  • We will endeavour to make hand sanitiser available around all our operations.
  • Dispensers will be regularly refilled.
  • Public notices are on display around all our business to promote handwashing.
  • Staff are reminded to wash their hands regularly with soap and water.
  • Washing hands for 20 seconds with hot soapy water is more effective than hand sanitiser at killing COVID-19.
  • Drying hands properly is also key.

WHY? Because washing hands kills the virus and prevents the spread of COVID-19.

Promote good respiratory hygiene

  • Tissues are to be made available and used all the time in the workplace. 
  • Public notices will be on display around all our business to promote good respiratory hygiene.

WHY?  Because good respiratory hygiene prevents the spread of COVID-19.


Symptoms of COVID-19
Symptoms are similar to a range of other illnesses such as influenza. Having any of these symptoms does not necessarily mean that you have COVID-19.
COVID-19 Symptoms include:

  • a cough
  • a high temperature (at least 38°C)
  • shortness of breath.

We don’t yet know how long symptoms take to show after a person has been infected, but current World Health Organization assessments suggest that it is 2–10 days.



What is self-isolation?
Self-isolation is an effective precautionary measure to protect those around you – your family, friends, colleagues – from contracting COVID-19. It means taking simple, common-sense steps to avoid close contact with other people as much as possible, like you would with the seasonal flu virus. We know it’s a stressful time, but taking these measures will help protect you, your family and all of New Zealand from COVID-19 and other common infectious diseases.
As much as possible, you should limit your contact with people other than the family
members/companions you travelled with. You should avoid having visitors to your home, but it is okay for friends, family or delivery drivers to drop off food and supplies.
If you are in a home where the others who live with you haven’t travelled or been in close contact with a confirmed case of COVID-19, you should minimise close contact with them by avoiding situations where you have face-to-face contact closer than 2 metres for more than 15 minutes.
The other household residents do not need to self-isolate provided these precautions are followed.
You should not share dishes, drinking glasses, cups, eating utensils, towels, pillows or other items with other people in your home. After using these items, you should wash them thoroughly with soap and water, place them in the dishwasher for cleaning or wash them in your washing machine.

How do you self-isolate when you live with other people?
You should not share a bed o r a room with others during your 14-day isolation period. This includes sleeping in common areas.
Minimise the time you spend in shared spaces such as bathrooms, kitchens and sitting rooms as much as possible and keep shared spaces well ventilated. Clean surfaces like kitchen benches and sink tops after you use them and try to avoid touching them after you have cleaned them.
Make sure you use separate towels from other people in your house, both for drying yourself after bathing or showering and for drying your hands. Ask your family or the people you live with to remember to use their own towels.
If you use a shared toilet and bathroom, it’s important that you clean them every time you use them (for example, wiping surfaces you have come into contact with). You may wish to be the last to use the shower/bath in the morning or evening to make this easier on those you live with. You should use your own toilet paper, hand towels, toothpaste and other supplies during your self-isolation.
If you share a kitchen with others, avoid using it while others are present. Take your meals back to your room to eat. It may be easier for someone else in your household to prepare your food so you can avoid the kitchen area. If you have one, use a dishwasher to clean and dry your used crockery and cutlery. If this is not possible, wash them using your usual washing up liquid and warm water and dry them thoroughly, remembering to use a separate tea towel.
We understand that it will be difficult for some people to separate themselves from others at home. You should do your very best to follow this guidance and everyone in your household should regularly wash their hands, avoid touching their face and clean frequently touched surfaces.

Can people visit me while I am in self-isolation?
Don’t invite or allow any social visitors, such as friends and family, to enter your home. If you want to speak to someone who is not a member of your household, use the phone or other means of contact.

How can I do my laundry while I am in self-isolation?
Do not shake dirty laundry, as this can disperse the virus through the air.
Wash items according to manufacturer’s instructions. It’s ok to wash your dirty laundry with the rest of your household if you do the washing yourself, but you should only fold and put away your own items. It may be easier for someone else to fold and put away clean shared laundry items (such as towels and tea towels) and p rovide a supply for you.
If you do not have a washing machine, wait until 72 hours after your 14-day isolation period has ended before taking your laundry to a laundrette.

Can you use public transport if you are in self-isolation?
The guidelines from the Ministry of Health are clear; you cannot use public transport, taxis or similar methods until you finish your 14 days of self-isolation. You can use your own transport, such as a car or bike, whenever you wish.

Mental Health & Wellbeing while in self-isolation
Your emotional and mental health is important. It is normal to feel stressed or lonely when self-isolating, but there are some things you can do to feel better.  Reach out to your usual supports, like family and friends by mobile, and talk about how you feel. We also recommend sticking to a routine such as having regular mealtimes, bedtimes and exercising.



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