Terms of Use

Southern Discoveries Limited (SDL) is a wholly-owned New Zealand company which has operated for over 70 years and are the original Milford Sound Cruise operator.

1. General Terms and Conditions

SDL reserves the right to amend timetables, cancel cruise departures and substitute vessels at any time for safety or operational reasons including due to unsafe weather conditions or vessel maintenance.
Milford Sound is a natural environment so wildlife sightings cannot be guaranteed.
All prices are listed in New Zealand dollars (NZD) and are inclusive of GST. Unless otherwise specified, prices are valid as of the dates specified on the website and may change without notice.
To reduce credit card fraud activity customers must show the credit card that was used for booking online when they check-in.
SDL reserves the right to codeshare onto partner products as required.

2. Terms and Conditions for all experiences

Milford Sound Coach & Cruise experiences

Southern Discoveries Ltd reserves the right to amend prices, timetables, arrange alternative transport and provide alternative routes without prior notice.

Coach & Cruise departures and itineraries are subject to road and weather conditions, Southern Discoveries Ltd reserves the right to cancel departures when necessary for safety, weather and/or road conditions.
Cancellations must be received by Southern Discoveries Ltd no later than 24 hours prior to the coach departure.
Cancellations made within 24 hours or on the day of travel are not entitled to a refund.
Passengers who do not check-in for departure will be considered “no shows” and no refunds are available.
Disabled passengers who require assistance on and off the coach must arrange for this assistance at pick up and drop off points.
For health and safety reasons, drivers are not permitted to participate in physically lifting or carrying of passengers.
The coaches are unable to store and/or carry motorised wheelchairs or motorised mobility scooters.
Minimum numbers are required to operate.
Children are aged 5-14 years inclusive. Children must travel with a parent or guardian.
Infants are aged 0-4 years. An Infant fare must be purchased for travel on our Coach & Cruise products.
As the Coach & Cruise experiences are returning day excursions our luggage storage capacity is limited. Please call reservations to confirm availability on 0800 264 536.
In accordance with New Zealand Law, all infants and children aged under 7 years must be correctly secured in an approved child seat while travelling in any Southern Discoveries coach. If you need to hire an approved child seat, we recommend you contact Tots on Tour on +64 3 442 0409.

Milford Sound Cruise & Kayak

All passengers must be able to swim and wear an approved life jacket in accordance with weight.
Double kayaks are available and must be requested at the time of booking.
Single kayaks are only available for adult passengers.
Double kayaks are available for children accompanied by an adult – each child must be accompanied by an adult in the kayak.
All children must be accompanied by a parent or guardian who must sign on behalf of a child.
Minimum child age on cruise & kayak is 5 years
SDL reserves the right to cancel or modify any kayaking trip due to unsafe weather conditions or not meeting the minimum number requirements. In the event of a kayaking trip being cancelled by SDL, passengers will receive a part refund for the kayaking portion only.
Detailed risk management and strict safety procedures are observed, however there still remains an element of risk.
Risks in Milford Sound include extreme weather and water conditions which can change rapidly, cold water and limited kayaking landing sites.
SDL accepts its legal responsibilities but cannot be held responsible for personal injury or loss, theft or damage to passenger belongings outside of any legal liability.
SDL cannot absolutely guarantee passenger safety.
All passengers will be required to sign a liability form to this effect before commencing kayaking.
Passengers on kayaking trips must follow guide instructions and adhere to safety requirements.
Weight restrictions apply for Kayaking. Maximum weight is 120kg for a single kayak & 200kg for a double kayak

Milford Sound Underwater Observatory

The Milford Sound Underwater Observatory is included in the Discover More Cruise
Passengers will be dropped and collected by the same vessel.
Allow an additional 30 – 60 minutes for a visit to the Milford Sound Underwater Observatory.
The Milford Sound Underwater Observatory is located on a floating platform in Harrison Cove.
SDL reserves the right to cancel the Milford Sound Underwater Observatory at any time due to unsafe weather conditions, maintenance, or not meeting the minimum passenger numbers.
The Underwater Observatory is located in a natural environment so SDL cannot guarantee visibility or viewing of marine life.
If passengers have booked Discover More Cruise or Milford Sound Cruise & Kayak they will receive a partial refund for the Milford Sound Underwater Observatory only.

Scenic Fixed Wing Flights or Fly/Cruise/Fly

Prices include return flights from Queenstown and SDL Milford Sound Cruise.
Prices are subject to change without notice.
Flight routes, itineraries and cruises are subject to weather conditions.
Child age is outlined above in point 9.
Infant age is outlined above in point 9.

For our flight partners full terms and conditions, please contact reservations@southerndiscoveries.co.nz or phone +64 3 441 1137 or 0800 264 536.

Helicopter Flights or Heli/Cruise/Heli

Prices include return flights from Queenstown and SDL Milford Sound Cruise.
Prices are subject to change without notice.
Flights are dependent on weather conditions.
Flight routes, itineraries and cruises are subject to weather conditions.
Child age is outlined above in point 9.
Infants age is outlined above in point 9. Infants are charged at child rate.
Maximum six passengers per helicopter.
Individual personal weight is required at time of booking.
Flight times are approximate and flight paths/landings may change at the pilot’s discretion.

For our heli partners full terms and conditions, please contact reservations@southerndiscoveries.co.nz or phone +64 3 441 1137 or 0800 264 536.

Milford Sound Lodge

All cancellations incur a 10% charge (except due to road closures).
Cancellation within 7 days of the date of arrival will incur a 30% charge.
Cancellation on day of arrival will incur a 100% charge.
Cancellations due to road closures are 100% refundable.

For full terms and conditions, please refer to www.milfordsoundlodge.com

KJet

All trips require minimum numbers.
Minimum age to travel is 2 years.
KJet reserves the right to cancel or postpone trips at its sole discretion and SDL will refund the ticket price if a trip is cancelled or postponed by KJet.
Once a ticket is purchased, and there is a requirement to cancel, KJet must be notified more than one hour before the departure time.
Refunds will be given at the sole discretion of KJet.
Tickets cancelled less than one hour before departure incur a 100% charge.
No shows are non-refundable.

Milford Sound & KJet Combos

Combo deals are not valid in conjunction with any other offers
It is not possible do to both products on the same day as Milford Sound is approximately 5 hours each way from Queenstown.
The combos may change or be removed without notice.
Children are aged 5-14 years inclusive
Infants are aged 0-4 years travel and free on all cruises except Coach & Cruise products. Minimum age on Kjet is 2 years.

3. Amendments/Cancellations/Refunds

To reduce credit card fraud activity customers must show the credit card that was used for booking online when they check-in.
Gift vouchers are non-refundable (other than at the absolute discretion of Southern Discoveries).
Pre-paid reservations (bookings) can be altered in accordance with the following:

Up until 24 hours prior to the date and time of any pre-paid reservation: you may change (subject to availability) or cancel your booking at no charge by contacting Southern Discoveries directly.
Within 24 hours of any scheduled reservation: amendments, partial or full cancellations and ‘no show’ reservations will incur a 100% charge – there will no refund of prepayment. Please note, if you have cancelled due to illness, we reserve the right to request a medical certificate.
In the event that a pre-paid reservation is not utilised by the customer without any communication or notification to Southern Discoveries, this reservation is deemed to have been used.

Claims for refunds due to circumstances out of passengers control should be submitted in writing no later than 10 days after the date of departure.
Passengers are recommended to insure themselves against cancellation charges and possible loss of personal belongings.
Booking amendments, cancellations or refunds cannot be processed online.

Please contact us:
Email: reservations@southerndiscoveries.co.nz
Phone: +64 3 441 1137
Freephone: (NZ only) 0800 264 536

4. Cancelled Sailings

SDL reserves the right to cancel any cruise at any time due to unsafe weather conditions, vessel maintenance, or not meeting the minimum passenger numbers required to sail.
In the event of a cruise being cancelled prior to departure, passengers will receive any pre-ordered food and given the option of an alternative sailing or a full refund on the cruise portion only.
If a cruise is cancelled during a sailing due to unforeseen circumstances, adverse weather affecting passenger safety and comfort, unforeseen operational reasons or any other issue, passengers will receive a partial refund.
Full refunds will only be given when a cruise is cancelled prior to departure.

5. Milford Road Closure (State Highway 94)

The Milford Road is an alpine road with the highest point at 945 metres at the Homer Tunnel. The road can be closed with no or very little warning from the Land Transport Authority at any time of year. Up-to-date road information is available at milfordroad.co.nz

SDL accepts no responsibility for disrupted travel plans as a result of a road closure.
SDL is informed of the road status at 7.30am each morning.
All agents and passengers can choose to receive a full refund or travel when the road is re-opened.
Should the Milford Road be closed on your day of travel and this has disrupted your cruise and Milford Sound travel plans, please contact our Reservations team to discuss refund or travel options by Freephone: 0800 264 536.

6. Passenger/Guest Information

SDL is entitled, at the passenger consents, to the use of any of the passenger’s personal information obtained in relation to a passenger’s use of any SDL service, whether collected directly by SDL from the person concerned or not, for any purpose associated with the operation or marketing of SDL and to disclose any such information to any of its subsidiaries, associated companies, or any other person engaged in business operations with SDL from time to time primarily for the purpose of operations and health and safety.

7. Online Privacy and Personal Information

Find out how we endeavour to protect your privacy and details.

8. Passengers with Disabilities

The Milford Sound Cruise Terminal, toilets, promenade decks and wharves are all wheelchair accessible.
New Zealand Maritime law dictates that all external vessel doors must be watertight and this includes a door sill to prevent seawater entering the vessel.
Southern Discoveries Pride of Milford is the only vessel in Milford Sound that has wheelchair boarding capability. Disabled passengers may need some assistance to negotiate the door sill. Wheelchair accessibility is confined to the main boarding deck only.
All vessels comprise either two or three deck levels accessed by internal and external stairs only, there are no elevators.
Toilets on the Milford Sound and Queenstown vessels are not wheelchair accessible.
The Milford Underwater Observatory chamber is not wheelchair accessible as it is 10 metres below the water and accessed by stairs.
For health and safety reasons, staff are not permitted to participate in physically carrying of passengers on and off vessels.
Please seek further advice at the time of booking. Call 0800 264 536.

9. Children and Infants

Milford Sound Coach & Nature Cruise, Milford Sound Coach & Scenic Cruise, Milford Sound Coach, Cruise & Underwater Observatory, Milford Sound Coach, Cruise & Kayak from Queenstown and Te Anau and Small Coach & Cruise trips from Te Anau Child and Infant special conditions:

An Infant fare must be purchased to be allocated a seat on the coach
A Child fare must be purchased to be allocated a seat on the coach
In accordance with New Zealand Law, all infants and children aged under 7 years must be correctly secured in an approved child seat while travelling in any Southern Discoveries coach. If you need to hire an approved child seat, we recommend you contact Tots on Tour on +64 3 442 0409.

Child and Infant age brackets:

Southern Discoveries products age groups:

Infants 0 – 4 years (Infants travel free on cruise only products).
Child 5 – 16 years inclusive.

Southern Discoveries Fly and Heli partners age groups:

Air Milford – scenic flight partners – Infants 0 – 1 yrs, Child 2 – 12 yrs, Adult 13+
Glenorchy Air – scenic flight partners: Infants 0 – 1 yrs, Child 2 – 12 yrs, Child 13 – 14 yrs, Adult 15+
Glacier Southern Lakes Helicopters – scenic heli partners: Child 0 – 11 yrs, Adult 12+

10. Promotions

Any listed promotions are subject to change or may be removed without notice at any time. Promotions are only applicable on adult fares and the discount is applied at the time of booking. Promotions are not available in conjunction with any other offer and is not redeemable for cash.

11. Health & Safety

Health, safety and comfort is SDL’s primary concern. Prior to every cruise departure, the skipper either shows a safety video or gives clear safety instructions over the public address system. Passengers should listen carefully to these messages and comply with all aspects of safety advice. In the unlikely event of an emergency, passengers must obey all instructions from the SDL fully trained skipper and crew.

New Zealand has a ‘no fault’ government-backed medical injury treatment scheme administered by the Accident Compensation Corporation (ACC). Under ACC legislation, passengers are prevented from suing the operator for any mishap or misadventure. Should there be a medical incident or injury SDL will do everything in its power to organise prompt medical assistance. In the case of injury the cost of that assistance will be borne by the ACC scheme. The nearest medical centre to Milford Sound is located in Te Anau (120 kilometres away).
All passengers, while in an area controlled by SDL, must:

Act in a safe and reasonable manner
Cooperate with, and observe all instructions from SDL staff
Follow all signs and notices
Not smoke
Not consume alcohol unless available on SDL service
Not interfere with or use emergency equipment or emergency exits except in an emergency
Not behave in an unsafe, noisy, violent or antisocial manner
Not litter or tamper with or damage any property of SDL

12. Insurance

SDL carries full Public Liability Insurance for all passengers travelling on any SDL vessels or vehicles.

13. Liability and Indemnity

Passengers travel at their own risk (to the extent permitted by law) and SDL is not responsible for any loss, damage, cost, expense or injury suffered by passengers or loss or damage to a passenger’s property.

Without limiting the foregoing, the following conditions apply:

In respect of all passengers, SDL is not liable for any loss, damage or delay caused by or arising from an event beyond the control of SDL, including any act of God, inevitable accident, riot, civil commotion, strike, lock-out, stoppage or restraint of labour, regardless of the cause and whether partial or general.
SDL does not warrant that SDL services are available at any particular time or at all.

SDL is not liable to a passenger or any other person:

For any consequences arising from any variation or delay in the time of arrival or departure from any stop of any vehicle
For any loss or damage as a result of a cancellation or any variation of the time of arrival or departure from any stop of any vehicle
For damage to any property of a passenger
For the death of any passenger or other person or for injury, harm, disease or damage to health, whether physical, mental or otherwise (including mental or nervous shock or distress) suffered by a passenger or any other person.
If there is contributory negligence on the part of a passenger or other person, SDL’s liability is subject to the law relating to contributory negligence.
SDL may vary or cancel wholly or in part the scheduled services shown in SDL timetable or may vary the point at which SDL will pick up and set down passengers.
The passenger indemnifies SDL at all times against any loss, damage or cost suffered or incurred by SDL as a direct or indirect result of a breach by the passenger of its obligations under these terms and conditions.

14. New Zealand Law

These Rules are governed by New Zealand law in every particular including formation and interpretation. Every contract incorporating these Rules is deemed made in New Zealand. Any proceedings relating in any way to these Rules or to any SDL service must be brought in a court of competent jurisdiction in New Zealand.

15. Risk Disclosure

Southern Discoveries Ltd wishes to notify our customers about the natural risks and hazards prevalent in Milford Sound, where our operations are situated.

Earthquakes

Milford Sound lies within an area susceptible to seismic activity due to the presence of the Alpine Fault, a significant geological feature spanning 800km along the South Island of New Zealand. This fault line, which influences the distinctive geological formations in Milford Sound, experiences periodic ruptures, with events occurring on average every 300 years.

These ruptures, often exceeding Magnitude 8, can result in considerable destruction, including landslides and the potential for localized tsunamis. A rupture of this magnitude could also inflict damage on critical infrastructure such as key road networks in Milford Sound.

The latest significant earthquake was in 1717AD. For more information, see the link here: AF8 [Alpine Fault Magnitude 8]

Tsunamis

Milford Sound faces the risk of both local and distant sourced tsunami events. Scientific analysis indicates in the event of any severe earthquake (Magnitude 8 or higher) a destructive landslide (including submarine) induced tsunami could be generated with devastating consequences.

Supporting analysis indicates that the displacement of a significant volume of water by landslides may lead to substantial wave heights and run-up levels. Given the influx of visitors to Milford Sound, a tsunami triggered by a landslide poses a significant risk to people at Milford Sound. The only warning these people would receive of a potential tsunami is the onset of an earthquake.

Severe Weather Events:

Flooding

The mountainous terrain of Milford Sound results in considerable annual rainfall, averaging over 7 meters per year. The region’s low soil absorption capacity often leads to rapid runoff into the sea, lakes, or high-capacity rivers. Rainfall accumulations of up to 200 mm within 24 hours, with intensities reaching 30 mm per hour, are not uncommon. While the road infrastructure is robust enough to withstand most heavy rainfall events, prolonged and intense rainfalls can lead to road closures, isolating Milford Sound until repairs are completed.

Landslides

Landslides are frequent in Milford Sound due to the combination of severe weather conditions and soil characteristics. Coastal areas can experience vegetation-based landslides due to limited topsoil, while inland regions see landslides composed of rock and soil.

Snow / Avalanches